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Yorkshire airport flies high in customer survey

Yorkshire’s Robin Hood Airport has a place in the top three airports in the country according to a survey by Which? Members.

The South Yorkshire airport got a score of 78% in the survey, which asked 11,500 members to rate their satisfaction with and likelihood to recommend a UK airport they had used in the previous 12 months.

London Southend topped the Which? survey to find the UK’s best and worst airports, heading a list of 35 airport terminals, with Doncaster Sheffield coming in third place.

Steve Gill, Managing Director of Doncaster Sheffield Airport said: “We are pleased to have been named in the top three airports in the country and pleased to see that we scored highly for airport security, passport control queues, information and navigation and airport design.

“Customer satisfaction is extremely important to us and it is great to see local airports coming out so well in the survey.”

Robin Hood Airport Doncaster Sheffield is the UK’s newest purpose built airport, situated on the site of the former RAF Finningley. 

Situated just 7 miles from Doncaster and 25 miles from Sheffield, Robin Hood Airport currently handles in excess of 1million passengers per year flying to more than 30 destinations across the globe.

In 2009 Robin Hood Airport was named as the UKs best small airport in 2012 by Which? Holiday, in the biggest survey of its kind.

“It is great to get recognition from these surveys for the work we do. In 2009 we were crowned best in Yorkshire for our customer satisfaction levels and in 2013 we are still rated as Yorkshire’s best airport.

“Our staff are delighted with this result as they work very hard to make the customer experience at Doncaster Sheffield Airport a good one. 

“We will continue to look at the service we offer our customers and are always looking for ways to improve,” added Steve.