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Whilst we try to include as much airport and passenger information as possible within the website, there may be occassions where you require further information, or wish to let us know about recent experiences whilst travelling through Robin Hood Airport Doncaster Sheffield.
Comments, Complaints or Compliments - If you need to get in touch regarding your recent experiences whilst travelling through the airport, you will need to submit your comments in writing, either by post or online feedback form, in order that we can fully investigate the background details and circumstances with relevant departments and/or personnel. Please ensure you include all relevant details such as, date, time, flight number, destination, etc.
FAQs - you may find the answers to your enquiries on this website - please take a moment to look around before getting in touch. For example, Airport Information contains advice on permitted hand/hold baggage, liquid restrictions, advice for disabled passengers, and other useful details.
If you still need to get in touch, you can contact us:-
- We are unable to assist with enquiries relating to flight reservations (date changes, rebookings, cancellations, etc). Please contact your airline or tour operator directly.
Click here for a list of our Airline and Tour Operator contact details.
If you wish to write to Robin Hood Airport Doncaster Sheffield, please address your comments to:
Customer Services Robin Hood Airport Doncaster Sheffield
General Enquiries - charged at 10 pence per minute, including VAT, this includes recorded information duplicating that already detailed on the website, as well as departmental contacts. Please note, however, that customer complaints need to be submitted in writing and details cannot be taken over the phone.
Flight Information - charged at 50p per minute, including VAT, from BT landlines. Costs from other networks and mobiles may vary. This is an automated line only, detailing the schedule/status for individual flights over the next 24 hour period. You will need to know the flight number.
Whilst we make every effort to ensure that this information is as accurate as possible, it is provided by third parties and we publish it as supplied to us. We are therefore not able to verify its accuracy or completeness and shall have no liability for any loss or damage incurred as a result of relying on this informaiton. You much take appropriate steps to verify this information before acting upon it. It is important that you check with your airline to confirm any flight status. Unless your airline confirms to you otherwise, passengers must arrive at the airport at the time stated on their airline documents/tickets as we will not take any responsibility for passengers missing their allocated check in time.
This information is also available online on our Arrivals & Departures Boards.
Calling from outside the UK - the airport has been advised that callers from outsite the UK aren’t always able to access the numbers listed, depending on where they are calling from. If you are unable to get through we ask that you submit your enquiry in writing instead. Robin Hood Airport apologises for any inconvenience caused.
All call charges quoted are for calls made from a BT landline. Call from mobiles or other networks may vary.