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FAQs - Frequently Asked Questions

Q. Will my car be safe?

All our car parks are official, On Airport and managed by Robin Hood Airport. We offer high levels of security, with high-tech CCTV systems, electronically controlled entry and exit barriers, and 24/7 monitoring. Furthermore, all our car parks have all been awarded the Park Mark Award for Safer Parking so you can have the security of knowing your car will be safe whilst you are away. Cars are always parked at their owners’ own risk, subject to the terms and conditions of the car park.

Q. Why Should I book my car parking with Robin Hood Airport?

  • We offer a Best Price Guarantee, which means we promise you won’t find our products cheaper elsewhere!

  • We have high levels of security; CCTV is installed throughout the car parks, with all entrance and exits having Automatic Number Plate Recognition Cameras.

  • In addition we have 24/7 manned patrols throughout the site. We also currently hold the Park Mark Security award.

  • All our car parks are on airport

  • You won’t be able to find products closer to the terminal than the ones we sell.

  • We’re official and operated by Robin Hood Airport.

Q. Do I need to hand my keys in?

No, we operate a ‘self-park’ policy, which means you park in the space you want, and keep your own keys. No worrying about strangers taking your car out for a drive!

Q. Are there any disabled facilities?

Disabled parking spaces are located at the front of the car park, they are subject to availability.

Q. What payment methods are accepted for pre booking?

We accept Visa, MasterCard, Delta, Maestro, Electron and Solo for pre-booking. We are unable to accept any other form of payment via this website.

Q. Is there a maximum car size, or any height restrictions?

We have no height restriction, however, please note we do not allow trailers, or coaches unless they have pre-notified the airport. Any vehicles requiring more than one space must make a booking via the call centre; 0845 319 2782.

Q. How are parking charges calculated on this website?

Pre booked Parking is charged per day or part thereof. For example if you are travelling on a Monday and returning the following Monday you will be charged for both Mondays. All prices shown are in GBP and include VAT at 20%. All pre-booked car parking charges are subject to a £2.50 booking fee. Car park charges will also vary according to;

  • The time of year

  • Location in regards to the terminal

  • How far in advance you make your car park booking

Q. Why is there no availability for the dates I am trying to book?

This could be because;

  • The car park is fully booked for all or part of your stay

  • You do not meet the booking conditions for that product

  • Discounted products such as Price Buster are only available for certain dates and have a fixed allocation of spaces for these dates

  • It is very unlikely you are able to find no availability, please contact our call centre on 0845 319 2782.  

Q. What happens after I have made my booking?

You will receive an on-screen confirmation detailing booking reference and instructions. Please print this page for your records as you’ll need this information at the airport. We will also send you a confirmation email.

Q. What if my flight is delayed and I go over my pre-booked parking period?

You can pay for any additional parking time on your return. Normal Gate Rate charges apply.

Q. What if I arrive early before my pre-booked parking period?

You can pay for any additional parking time on your return. Normal Gate Rate charges apply. For example if you arrive up to 3 days earlier than pre-booked, you can still park in your pre-booked car park and pay for the additional overstay when you leave.

Q. I need to change my booking, what do I need to do?

You can change your booking dates via the online ‘Manage my Booking’ tool. We don’t charge an administration fee for changes! Please note, some products such as Price Buster are non-amendable - this is clearly displayed on the car park description page.

Although we do not charge an administration charge for changes, please note there may be an additional charge depending on what you wish to change your dates to. For instance, if you originally booked an 8 day stay, but now wish to extend your booking to 10 days, you will be charged for the additional 2 days stay. Another example would be if you wish to change a week’s parking in March to July, an additional charge may be payable due to a difference in price for parking in a busy period.

Q. I need to cancel my booking, what do I need to do?

You can cancel your booking via the online ‘Manage my Booking’ tool. However, please note we charge a £5.00 administration fee for cancellations. Please note, some products such as Price Buster are non-refundable - this is clearly displayed on the car park description page. Cancellations are not permitted 24hours before car park arrival.

Q. My vehicle details have changed what do I do?

You can update/amend your vehicle details free of charge up to 24 hours before your parking commences, via the online ‘Manage my Booking’ tool. The ‘Manage my Booking’ tool is located in the top right hand corner of http://bookings.robinhoodairport.com.

Q. How can I contact you?

If you have any queries, please email parking@robinhoodairport.com. We will endeavour to respond to you within 24 hours, at peak periods within 48 hours. If you need to make a booking you can also contact our Call Centre on Telephone: 0845 319 2782. The Call Centre is open Monday-Friday 8am-8pm, Saturday 9am-5.30pm. The call centre is closed on Sundays and public holidays.

Q. What do I do upon arrival?

Drive up to the entry barrier, the ANPR (Automatic Number Plate Recognition) system will read your vehicle registration number and automatically issue you with a ticket, which will show your pre-booked reference number and vehicle registration number (please wait about 20 seconds for this process). Remove the ticket, and the barrier will raise allowing you to enter. Please retain the ticket and keep it safe as you will need this to exit. Should the system fail to recognise your vehicle or if the barrier does not raise for you automatically when you arrive at the airport, please press the intercom for assistance. Please have your booking reference to hand.

Q. What do I do on my return from holiday?

Drive to the exit barrier and insert your car park ticket, the barrier will raise automatically allowing you to exit. If the system failed to recognise your vehicle on entry, please have a copy of your booking confirmation to hand and proceed to the exit barrier where your ticket will be validated for exit upon quoting your booking reference. Any additional stays outside the pre-booked period will be charged at the standard tariff, which should be paid at the car park pay on foot stations prior to collecting your vehicle.

Q. What is the car parks address?

Robin Hood Airport, DN9 3RH

Q. How do I get to the car park?

Robin Hood Airport is easily accessible from the UK’s major motorways including the M62, M1, A1 and the M18.

From the North or South via the A1

  • Leave the A1(M) at J34 (Blyth) and take the A614 heading towards Bawtry. Follow signs for Robin Hood Airport.

From the West via the M62

  • Take the M62 (eastbound) towards Hull. Leave the M62 at J35 and follow the M18 (southbound). Leave the M18 at J5 and head (eastbound) on the M180 leaving ALMOST IMMEDIATELY at J1. Follow signs for Robin Hood Airport.

     

From the East via the M180

  • Follow the M180 to the end. At the roundabout take the right hand lane. Follow all the way around. Coming back on yourself now heading eastbound on the M180. As you rejoin the M180 heading back towards Scunthorpe take the very first exit (J1) and follow signs for Robin Hood Airport.

     

From the North or South via the M18

  • Leave the M18 at J4 and follow signs for Robin Hood Airport.

     

Once at the airport, follow signs for ‘On-Airport’ Parking or ‘Premium’ Car Parks.

Q.I Want to review your terms and conditions where can I find them?

  1. Please click here

     

Q.I have a question not listed above, who do I contact?

If you have any queries, please email parking@robinhoodairport.com. We will endeavour to respond to you within 24 hours, at peak periods within 48 hours. If you need to make a booking you can also contact our Call Centre on Telephone: 0845 319 2782. The Call Centre is open Monday-Friday 8am-8pm, Saturday 9am-5.30pm. The call centre is closed on Sundays and public holidays.