Cookie Policy Contact us
Live Flight info

Travel Shop

Car Park

Travel Money

Flying out? Pre-order your travel money online and pick up at the airport

Buy now

Car Hire

Flights / Holidays

Book your Flight / Holiday from Robin Hood Airport Doncaster Sheffield Airport online now for a great deal.

Book Now

Hotels

Service Standards

Service Standards

Customer waiting times have been defined in order to minimise inconvenience and achieve aircraft turn-round target of 25 minutes:

All departing customers must reach their aircraft in time to enable timely pre-boarding.  It is essential that arriving customers disembark their aircraft as quickly as possible in order not to compromise operational turn-round of aircraft. 

Customer Waiting Times

1. For Pre-Booked Departing Customers Upon arrival at the airport, once they have made themselves known:

  • 95% of customers should wait for no longer than 10 minutes for assistance.
  • 100% should wait for no longer than 20 minutes.

2. For Non Pre-Booked Departing Customers Upon arrival at the airport, once they have made themselves known:

  • 95% of customers should wait for no longer than 15 minutes.
  • 100% should wait for no longer than 25 minutes.

3. For Pre-Booked Arriving Customers Assistance should be available at the aircraft side for:

  • 99% of customers when the aircraft arrives “on chocks”.
  • 100% within 5 minutes of “on chocks”.

4. For Non Pre-Booked Arriving Customers Assistance should be available at the aircraft side for:

  • 90% of customers within 10 minutes of “on chocks”.
  • 100% within 15 minutes of “on chocks”.