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Disabled Passengers & PRMs

Robin Hood Airport welcomes passengers with special needs. We endeavour to ensure our facilities maximise use and access of the premises. In designing the terminal buildings and facilities we have attempted to apply standards and good practices in order to provide an inclusive environment.

You must ensure that you pre-notify and specify your needs with the airline or tour operator when you book your flight; we cannot guarantee all of the assistance services for non pre-notified passengers.


Special Assistance Services

Robin Hood Airport Doncaster Sheffield has appointed a contractor to provide special assistance services to support disabled passengers and persons of reduced mobility (PRMs).

On arrival at the airport, please follow the procedures below:

Departing Passengers

Communicate your arrival at the airport and request assistance as follows:

From the Car Park:

  • On arrival call 01302 625 099 or press the help button posted on the car park barrier.
  • A member of staff will then meet you in the car park if required.

Inside the Terminal:

  • A phone is situated on main terminal desk, signposted “Wheelchair Assistance” which will ring through for assistance.
  • Seating is provided next to the main terminal desk for passengers to be seated while they await assistance.

Support and assistance is available as follows:

  • Lifting baggage and/or mobility equipment out of the vehicle (staff should not be expected to lift the disabled person out of the vehicle).

  • Movement from the collection point to check-in.

  • Checking-in and registering baggage.

  • Proceeding from the check-in desk to the aircraft, with completion of immigration, customs and security procedures.

  • Moving to the toilet facilities if required.

  • Accessing the Terminal facilities, money exchange, caf├ęs, retail outlets, if required, and where time permits. Where a customer prefers to explore the Terminal facilities without escort, a place and time (bearing in mind boarding time, security queues, etc) will be agreed to meet and proceed to the Gate. A ‘shopping service’ is NOT available; in exceptional circumstances, assistance may be provided to purchase essential refreshments and medications.
  • Boarding the aircraft, with lift-on if required.

Arriving Passengers

Arriving passengers will be met at the aircraft and assisted to:

  • Disembark, with lift-off if required.
  • Proceed to baggage reclaim via Immigration and Customs control if required.
  • Assistance to identify and lift reclaimed baggage.
  • Proceed to landside:-

- Arrivals area - if the passenger is being met.

- Car Parks - assistance to lift baggage and/or mobility equipment in to the

vehicle (staff should not be expected to lift the disabled person in to the vehicle).

- Bus/taxi pick-up area - assistance with baggage and/or mobility equipment as required.


Wheelchairs

Wheelchairs are available at all times and can be requested when booking your flight. You will be able to remain in your wheelchair until you are at the aircraft for boarding. Your wheelchair will be available at the aircraft as soon as you disembark.


Car Parking

Parking spaces for passengers with disabilities are available at the front of the airport car park. These are available on a first come, first served basis and cannot be reserved. 

For further information on car parking please click here


Terminal Facilities

The Departure Lounge, with restaurants, bars and lounge area, and Airport Security are all located on the first floor and are accessible by lift.


Toilets

Toilets for passengers with disabilities are available on the ground floor, the Departure Lounge and Arrival areas.


Ambulift

Robin Hood Airport has an Ambulift available to automatically lift passengers and wheelchairs up to the aircraft door. This makes for a smooth, efficient and convenient boarding/disembarking for passengers. Ambulift use is subject to aircraft type and weather conditions.


Service Standards  

For further information about Robin Hood Airport Doncaster Sheffield’s Service Standards, please click here