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Robin Hood Airport welcomes passengers with special needs. We endeavour to ensure our facilities maximise use and access of the premises. In designing the terminal buildings and facilities we have attempted to apply standards and good practices in order to provide an inclusive environment.
You must ensure that you pre-notify and specify your needs with the airline or tour operator when you book your flight; we cannot guarantee all of the assistance services for non pre-notified passengers.
Special Assistance Services
Robin Hood Airport Doncaster Sheffield has appointed a contractor to provide special assistance services to support disabled passengers and persons of reduced mobility (PRMs).
On arrival at the airport, please follow the procedures below:
Communicate your arrival at the airport and request assistance as follows:
From the Car Park:
Inside the Terminal:
Support and assistance is available as follows:
Movement from the collection point to check-in.
Checking-in and registering baggage.
Proceeding from the check-in desk to the aircraft, with completion of immigration, customs and security procedures.
Moving to the toilet facilities if required.
Arriving passengers will be met at the aircraft and assisted to:
- Arrivals area - if the passenger is being met.
- Car Parks - assistance to lift baggage and/or mobility equipment in to the
vehicle (staff should not be expected to lift the disabled person in to the vehicle).
- Bus/taxi pick-up area - assistance with baggage and/or mobility equipment as required.
Wheelchairs are available at all times and can be requested when booking your flight. You will be able to remain in your wheelchair until you are at the aircraft for boarding. Your wheelchair will be available at the aircraft as soon as you disembark.
Parking spaces for passengers with disabilities are available at the front of the airport car park. These are available on a first come, first served basis and cannot be reserved.
For further information on car parking please click here
The Departure Lounge, with restaurants, bars and lounge area, and Airport Security are all located on the first floor and are accessible by lift.
Toilets for passengers with disabilities are available on the ground floor, the Departure Lounge and Arrival areas.
Robin Hood Airport has an Ambulift available to automatically lift passengers and wheelchairs up to the aircraft door. This makes for a smooth, efficient and convenient boarding/disembarking for passengers. Ambulift use is subject to aircraft type and weather conditions.
For further information about Robin Hood Airport Doncaster Sheffield’s Service Standards, please click here